Screen Shot 2022-06-26 at 10.23_edited.jpg

Help Center

You Asked, We Answered

How do i take care of the jewelry?

Most of the time jewelry can start to fade away its color after many uses and years. Compared to when you first had it brand new.

we have a 4 methods that we use to make the jewelry rejuvenate again just as new!

1. Keep away from moisture to prevent color changes in the future.

2. Remove when sleeping to prevent possible damage.

3. Remove before showering to prevent color changes in the future. 

4. Place jewelry in a box or drawer, for safe storing when not in use.

Is Handmade | HTD Gem Colección | a Safe website ?

Yes! On any page where we ask you to enter your address, phone number or credit card information, we use secure socket layer (ssl) to encrypt the communication. So feel free shopping and secured that your information is secured.

What are my shipping options?

Packages will be shipped via USPS Priority Mail unless another shipping method is selected.

 

Methods and transit times:

1. Standard Shipping

 

Takes 3-7 business days

Order Processing: Orders take 1-3 business days to process prior to shipment. 

2. If you need a protected form of shipping, contact us!

You can email us at daisyarthernandez@gmail.com and will get back to you as soon as we can!

unfortunately we are not taking international shipping at the moment but we are definitely considering it for the near future.

What if I am not satisfied with the order?

If item is damaged due to shipping or if your order was not the product you intended to purchase before, please feel free to send us a picture and a short description regarding the issue with the product and we will get back to you!

Promo Codes ?

All Subscribers will receive exclusive deals ahead of time and a 10% discount off your entire order for your first purchase. 

 

FAST AND FREE SHIPPING IS GRANTED TO PURCHASES OVER $45 

How do I place a return ?

For questions, concerns, or to receive more information contact  daisyarthernandez@gmail.com

Still need help ?

This is your FAQ Answer. Make sure your writing is clear and concise. It’s a good idea to review what you’ve written and ask yourself the following - if this was my first time visiting the site, would I fully understand this answer? Then revise or expand as necessary. Consider adding a photo or video as a visual tool or for extra impact.

How to track your order ?

You will receive a notice in your email once your order has been shipped!